Refund Policy
Last updated: May 31, 2026
Document owner: Head of Finance Operations Review cadence: Quarterly; ad hoc for regulatory/payment-provider policy changes Effective date: 2026-05-31 Legal entity: EthicPages, Inc. Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Billing contact: ethicpages+contact@invictosoft.com
1. Purpose and scope
This Refund Policy explains how EthicPages, Inc. ("EthicPages," "we," "us," or "our") handles refund requests for recurring subscriptions, one-time services, and lifetime offers purchased through EthicPages billing channels. It is written for procurement, legal, and finance stakeholders who require clear, auditable refund rules.
This policy should be read alongside our Terms of Service, Billing Terms, Service Level Agreement, and Privacy Policy. If a signed contract includes custom refund terms, that contract controls over this public policy for the covered customer.
2. General principles
EthicPages applies the following principles when reviewing refund requests:
| Principle | Description |
|---|---|
| Clarity | Eligibility criteria are defined by plan type and purchase category. |
| Consistency | Similar requests are evaluated using the same policy standards. |
| Fairness | We consider statutory rights, billing errors, and documented service issues. |
| Fraud prevention | We investigate unusual patterns, duplicate claims, and abuse signals. |
| Auditability | Decisions and timestamps are recorded in billing workflows. |
All refund decisions are subject to account standing, payment verification, and applicable law.
3. Subscription refunds (monthly and yearly)
Monthly subscription plans
Monthly subscriptions are generally billed in advance for each billing cycle and are non-refundable once the cycle begins, except in the limited situations described in this policy or where required by law.
Potential exception scenarios may include:
- Duplicate charges caused by billing system error.
- Material billing discrepancy not attributable to customer configuration.
- Statutory cancellation rights in applicable consumer jurisdictions.
Yearly subscription plans
Yearly plans are prepaid and provide discounted pricing for a 12-month commitment. Unless required by law or expressly agreed in writing, yearly fees are non-refundable after the applicable cancellation/refund window.
| Plan type | Standard policy | Common exceptions considered |
|---|---|---|
| Monthly subscription | Non-refundable once current month starts | Duplicate billing, clear billing error, statutory rights |
| Yearly subscription | Non-refundable after purchase window | Duplicate billing, major billing error, statutory rights |
| Renewal charges | Non-refundable after renewal date | Billing error, unauthorized charge with supporting evidence |
Customers should cancel before the next renewal date to avoid future charges. Cancellation stops future renewals but does not automatically trigger refund of current paid period unless eligibility criteria are met.
4. One-time and lifetime purchase policies
EthicPages may offer non-recurring purchase options. Unless a specific offer states otherwise:
One-time purchase policy ($750 offer)
One-time purchases priced at $750 are treated as immediate-access commercial products and are generally non-refundable once deliverables have been provisioned or accessed. If no service access has occurred and request is submitted promptly, EthicPages may consider a discretionary refund after fraud and payment verification.
Lifetime purchase policy ($1,200 offer)
Lifetime purchases priced at $1,200 grant long-duration access rights under offer terms and are generally non-refundable after activation due to immediate transfer of durable usage value. Pre-activation errors (for example duplicate charge) may be reviewed for correction.
| Purchase category | Price point | Standard refund posture | Notes |
|---|---|---|---|
| One-time package | $750 | Generally non-refundable after provisioning/access | May review prompt pre-access requests case by case. |
| Lifetime package | $1,200 | Generally non-refundable after activation | Durable-access economics require strict anti-abuse controls. |
| Duplicate charge correction | Any | Refund eligible upon verification | Corrective action, not discretionary benefit. |
5. EU/UK cooling-off rights
Where applicable consumer law grants a statutory cooling-off period (including EU and UK consumer protections), eligible customers may have cancellation rights within the statutory timeframe, subject to legal exceptions.
Important qualification: for digital services, cooling-off rights may be reduced or waived once performance begins with the customer's prior express consent and acknowledgment that cancellation rights may be lost after service commencement.
Cooling-off handling framework
| Jurisdictional scenario | Typical treatment |
|---|---|
| Consumer buyer with statutory cooling-off rights, no service use | Refund generally honored within legal framework. |
| Consumer buyer, service started with explicit acknowledgment | Cooling-off right may be reduced or not available under law. |
| Business purchase (B2B) | Cooling-off rights generally do not apply unless contract states otherwise. |
EthicPages is primarily a B2B SaaS provider. Most purchases are commercial/business transactions and are evaluated under contract terms rather than consumer cooling-off statutes.
6. Refund request process
To request a refund, submit a written request to ethicpages+contact@invictosoft.com with subject line "Refund Request" and include:
- Account email and organization/workspace identifier.
- Invoice number or charge reference.
- Purchase date and amount.
- Reason for request with supporting evidence.
- Whether the request is based on statutory rights, billing error, or discretionary consideration.
Requests missing required information may be delayed while additional verification is collected.
7. Refund timeline and status expectations
EthicPages aims to review refund requests promptly and provide status updates where additional evidence is required.
| Stage | Target timeline | Outcome |
|---|---|---|
| Acknowledgment of request | Within 2 business days | Confirmation that request was received. |
| Initial eligibility review | Within 5 business days | Approve, deny, or request additional evidence. |
| Final decision (standard cases) | Within 10 business days | Written decision with policy basis. |
| Payment processor execution | 5-10 business days after approval | Funds returned via original payment method where possible. |
| Complex dispute review | Case dependent | May require extended timeline and additional documentation. |
Processing times can vary by payment rail, card network, banking partner, and country.
8. Partial refunds, credits, and alternative remedies
In limited circumstances, EthicPages may offer:
- A prorated refund for clearly documented billing errors.
- Service credit toward future invoices.
- Plan downgrade at renewal rather than immediate monetary refund.
Alternative remedies are discretionary unless mandated by law or contract.
| Remedy type | Typical use case | Cash payout? |
|---|---|---|
| Full refund | Verified duplicate or unauthorized eligible charge | Yes |
| Partial refund | Quantified billing discrepancy | Yes |
| Service credit | Goodwill resolution or negotiated commercial remedy | No (invoice offset) |
| No refund | Policy-ineligible request or abuse pattern | No |
9. Chargebacks and payment disputes
Customers are encouraged to contact EthicPages before filing a chargeback so we can investigate and attempt resolution quickly. Unnecessary chargebacks can delay account remediation and may result in account restrictions while dispute review is pending.
Chargeback process expectations
| Step | EthicPages action | Customer action |
|---|---|---|
| Dispute notification | Open internal case and freeze conflicting adjustments. | Provide dispute details and supporting records. |
| Evidence preparation | Compile invoice, usage, and communication evidence for processor response. | Confirm whether service access occurred and by whom. |
| Interim account handling | May limit account actions pending outcome in high-risk scenarios. | Maintain contact for timely clarification. |
| Final outcome | Apply processor decision and update account status. | If resolved in customer's favor, no further action required. |
Fraud indicators or repeated abusive disputes may result in service suspension or stricter billing controls under our Terms of Service.
10. Non-refundable situations (illustrative, not exhaustive)
Refunds are typically denied where:
- Customer forgot to cancel before renewal.
- Customer did not use service during active billing period.
- Customer changed business priorities after activation.
- Dissatisfaction is based on unsupported feature assumptions not represented by EthicPages.
- Account access issues were caused by customer-managed identity/provider misconfiguration.
This section does not limit statutory rights where applicable.
11. SLA credits vs refunds
Service credits under our Service Level Agreement are separate from refunds under this policy.
- SLA credits apply to measured uptime shortfalls and are usually provided as future invoice credits.
- Refunds apply to billing errors, statutory rights, or specific approved exceptions.
- EthicPages avoids duplicate compensation for the same billing period unless required by law.
12. Tax and currency handling
Where applicable, refunds include treatment of collected taxes according to legal and payment-processor requirements. Currency conversion losses, card network fees, or intermediary bank fees outside EthicPages control may affect net received amount for cross-border transactions.
| Topic | Policy note |
|---|---|
| Tax treatment | Processed in line with legal and processor requirements. |
| Cross-border card fees | May not be recoverable in full due to processor/bank rules. |
| Original payment method | Refunds are generally returned to source payment method when available. |
| Closed/expired payment instrument | Processor fallback rules apply. |
13. Policy abuse and anti-fraud safeguards
To protect legitimate customers and platform integrity, EthicPages may deny or limit refund requests where there is evidence of:
- Repeated high-frequency purchase-refund cycles.
- Deliberate consumption of service followed by bad-faith dispute.
- Misrepresentation of transaction authorization.
- Coordinated abuse across related accounts or payment methods.
EthicPages reviews anti-fraud flags with proportionality and may request additional verification before final decision.
14. Changes to this policy
EthicPages may update this Refund Policy to reflect legal, regulatory, commercial, and payment-network requirements. Updated versions are published with revised effective date. Material changes may be communicated through account or billing channels where appropriate.
For procurement alignment, customers should review this policy together with:
15. Contact
For refund requests, invoice clarifications, and billing disputes:
- Email: ethicpages+contact@invictosoft.com
- Company: EthicPages, Inc.
- Postal: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Please include invoice references, transaction date, and account email to expedite review.